Privacy Policy - lush-space

Last updated: January 2026

Introduction

lush-space is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

We may collect the following types of information:

Information You Provide

Contact details (name, email address) when you submit enquiry forms
Property information you share when requesting assessments
Communication records when you correspond with us
Service preferences and requirements you indicate

Information Collected Automatically

Browser type and version
Operating system
Pages visited and time spent on our website
Referring website addresses
IP address (anonymised where possible)

How We Use Your Information

We use collected information for the following purposes:

To respond to your enquiries and provide requested information
To prepare quotes and assessments for potential projects
To communicate about services you have expressed interest in
To improve our website functionality and user experience
To analyse website usage patterns and optimise content
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Consent: When you voluntarily submit information through our forms
Legitimate interests: To operate our business and improve our services
Contract performance: When necessary to fulfil service agreements
Legal obligation: When required by applicable laws

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for three years unless you request earlier deletion. If we enter into a service agreement, relevant records are retained for seven years following project completion to meet legal and warranty obligations.

Data Sharing

We do not sell your personal information to third parties. We may share information with:

Service providers who assist with website hosting and analytics
Professional advisors bound by confidentiality obligations
Regulatory authorities when legally required

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Your Rights

Under data protection legislation, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to processing of your information
Request restriction of processing
Request data portability
Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through prominent notices on our website.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

lush-space
47 Greenway Business Park
Manchester, M15 4QT
United Kingdom

Email: [email protected]

Supervisory Authority

If you are not satisfied with our response to any complaint or believe our processing of your data does not comply with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).